Nathan Bull Osteopathy Privacy Policy - Why we collect your personal data and what we do with it
 

Data Collected in person
 

When you supply personal details to Nathan Bull Osteopathy they are stored and processed for 4 reasons.

 

  1. We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information but if you were to do that we would not be able to provide treatment.
     

  2. We have a Legitimate Interest in collecting that information, because without it we would not be able to do our job effectively and safely.
     

  3. We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes Legitimate Interest, but this time it is for your Legitimate Interest.
     

  4. Provided we have your consent, we may occasionally send you general health information in the form of advice or a newsletter. You may withdraw this consent at any time - all you need to do is let us know by any convenient method. You may prefer to follow Nathan on social media for your health information and advice. 

 

We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date. 

 

Your records are stored electronically ‘in the cloud’ using Cliniko, a patient management software, with two factor authentication. Cliniko have given us their assurances that they are fully compliant with General Data Protection Regulations (GDPR) and committed to protecting the privacy and security of its users. 

 

We will never share your data with anyone who does not need access without your written consent save for the rare circumstance that your personal information is requested by a government agency in relation to, for example, a crime or for reasons of national security.

 

 Only the following people will have routine access to your data: 

 

  • Nathan as your practitioner in order that he can provide you with treatment

  • Reception staff as they organise the diary, coordinate appointments and reminders. 

 

You have the right to see what personal data of yours we hold and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records.

Data Collected by this Website

Cookies.

 

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit https://www.allaboutcookies.org/ for detailed guidance.

The following aims to outline the cookies we use on this site and what we use them for. Your provide your consent to this websites cookies when you 'accept  cookies' when you first visit this website and can change the settings as appropriate. If you are not happy, then you should either not use this site, or you should delete the Nathan Bull Osteopathy cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)

Site Analytics and Performance

Google Analytics – we use this to understand how the site is being used in order to improve the user experience. User data is all anonymous. You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html

3rd Party Widgets

On the top of each page of this website you will see 'social buttons'. These enable users to share or bookmark the web pages. There are buttons for: Facebook, Instagram and LinkedIn. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of Nathan Bull Osteopathy. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including this website. If you click on any of these buttons, these sites will be registering that action and may use that information. In some cases these sites will be registering the fact that you are visiting www.nathanbullosteoapthy.co.uk, and the specific pages you are on, even if you don’t click on the button if you are logged into their services, like Facebook or Instagram. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

Communications

As part of the registration process you have the opportunity to opt in or out of various email and text (SMS) communications. If at any stage you wish no longer to receive these communications from Nathan Bull Osteopathy you can change your preferences by contacting Nathan by email: contact@nathanbullosteopathy.co.uk